Welcome to Montlune Crystal. These Terms of Service ("Terms") govern your access to and use of our website, online store, products, content, account features, customer support, and related services provided through our Shopify-powered ecommerce store.

Montlune Crystal is a quiet luxury natural gemstone jewelry brand inspired by refined design, everyday elegance, personal meaning, thoughtful gifting, and mindful living.

By visiting our website, browsing our collections, creating an account, placing an order, contacting us, or otherwise using our services, you agree to be bound by these Terms and by any policies referenced in them, including our Privacy Policy, Return & Refund Policy, Shipping Policy, and Care & Cleaning Guide.

If you do not agree to these Terms, please do not use our website, place an order, or access our services.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your place of residence, or that you are using the website with permission and supervision from a parent or legal guardian.

You agree to use our website only for lawful, personal, and non-commercial shopping purposes unless we expressly agree otherwise in writing.

You must not use our website, products, content, or services in any way that is unlawful, unauthorized, fraudulent, abusive, misleading, harmful, or disruptive to the security, operation, performance, or experience of other customers.

We reserve the right to refuse service, restrict access, suspend accounts, cancel orders, or take other reasonable action if we believe these Terms have been violated or if such action is necessary to protect our customers, brand, partners, website, or services.

2. Our Products

Montlune Crystal offers natural gemstone jewelry and related lifestyle pieces designed for everyday elegance, personal meaning, thoughtful gifting, and quiet rituals.

We make reasonable efforts to present product names, descriptions, images, colors, materials, dimensions, sizing, care notes, packaging details, and other information accurately.

Because many of our pieces use natural gemstones, variations in color, tone, texture, pattern, clarity, inclusion, luster, size, shape, bead diameter, and surface characteristics may occur. These natural differences are part of each piece's individual character and are generally not considered defects.

Product appearance may also vary slightly due to lighting, photography, editing, screen settings, browser settings, device display, and production batches.

Unless expressly stated, product images, styling photos, lifestyle scenes, packaging displays, and size references are for illustration only. Accessories, props, or decorative items shown in images may not be included.

We do not claim that any gemstone, jewelry piece, material, design, or product provides medical, healing, therapeutic, supernatural, financial, relationship, or guaranteed emotional results.

Any symbolic, ritual, intention-based, or personal meaning associated with our products is offered for aesthetic, lifestyle, reflective, gifting, and personal expression purposes only.

3. Product Availability and Changes

Products may be available in limited quantities and may be discontinued, restocked, updated, renamed, redesigned, repriced, or changed at any time without prior notice.

We reserve the right to limit the sale of our products or services to any person, household, account, geographic region, or jurisdiction where necessary or appropriate.

We may limit quantities purchased per order, per customer, per account, per address, per payment method, or per promotion.

We may modify, suspend, or discontinue any product, collection, promotion, feature, website content, or service at any time without liability to you, except where prohibited by applicable law.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms and the policies shown or referenced at checkout.

Your order is not accepted until we confirm the order and your payment has been successfully authorized or processed. An order confirmation email does not necessarily mean that we have finally accepted the order if there are later issues such as pricing errors, stock errors, payment problems, suspected fraud, or shipping restrictions.

We reserve the right to accept, decline, cancel, hold, or modify an order for reasons including product availability, pricing or product information errors, payment issues, suspected fraud, shipping restrictions, unusual order activity, violation of these Terms, or other operational concerns.

If we cancel or modify an order, we will try to notify you using the contact information provided at checkout.

Please review your order carefully before submitting it, including product details, quantities, sizes, shipping address, billing information, discount codes, and contact information.

Once an order begins processing, we may not be able to change or cancel it.

Purchases from Montlune Crystal are intended for personal or household use unless we expressly agree otherwise in writing. We may refuse or cancel orders that appear to be placed for unauthorized resale or commercial activity.

5. Prices, Taxes, Duties, and Billing

Prices are listed on our website and may change at any time without prior notice.

The price charged for an order will generally be the price displayed at the time your order is placed, subject to correction of errors.

Unless otherwise stated, prices do not include taxes, shipping fees, handling fees, customs duties, import fees, brokerage fees, currency conversion fees, foreign transaction fees, or other charges that may apply based on your location, payment provider, or selected shipping method.

You are responsible for any applicable taxes, customs duties, import fees, local charges, and payment-provider charges required by your country, region, bank, payment provider, or delivery destination.

You are also responsible for ensuring that the products you purchase may be lawfully imported, received, possessed, and used in your country, region, state, or delivery destination. We are not responsible for items delayed, refused, seized, restricted, or returned due to local import rules, customs requirements, or regulatory limitations outside our reasonable control.

You agree to provide current, complete, and accurate billing, payment, shipping, and contact information for all purchases.

You represent that you are authorized to use the payment method provided and that all payment information is accurate.

If payment cannot be authorized, is reversed, is disputed, is charged back, or appears fraudulent, we may cancel, suspend, or hold the order and may request additional verification where permitted by law.

6. Shipping and Delivery

Shipping options, estimated delivery times, and available destinations may be shown at checkout or in our Shipping Policy.

Delivery times are estimates only and are not guaranteed. Processing time, carrier transit time, customs processing, local delivery conditions, and high-volume seasons may affect delivery.

We are not responsible for delays caused by shipping carriers, customs processing, weather, incorrect addresses, failed delivery attempts, local delivery issues, high-volume seasons, inspections, import procedures, strikes, force majeure events, or other events outside our reasonable control.

Please ensure your shipping address is complete and accurate before placing an order.

If an order is returned, delayed, lost, or undeliverable due to an incorrect or incomplete address provided by you, refusal to accept delivery, failure to collect the package, or failure to pay applicable duties or fees, additional shipping fees, return fees, restocking limitations, or refund deductions may apply where permitted by law.

Once an order is transferred to the shipping carrier, risk of loss or damage may pass to you to the extent permitted by applicable law.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Refund Policy and any instructions provided by our customer support team.

Please review the Return & Refund Policy before making a purchase, especially for return windows, return conditions, non-returnable items, hygiene or personalization restrictions, packaging requirements, shipping responsibilities, inspection standards, and refund timelines.

Customized, personalized, made-to-order, final sale, gift card, store credit, hygiene-sensitive, or promotional items may not be eligible for return, refund, exchange, cancellation, or price adjustment unless they arrive damaged, defective, or incorrect, or unless otherwise required by applicable law.

Natural variations in gemstones, including differences in color, tone, texture, pattern, clarity, inclusion, luster, size, shape, bead diameter, and surface characteristics, are generally not considered defects.

If your item arrives damaged, defective, or incorrect, please follow our Return & Refund Policy and reach out via the contact email listed at the bottom of this page. Please include your order number, a description of the issue, and clear photos or videos so we can review and assist.

Refunds, when approved, are generally issued to the original payment method unless otherwise required by law or agreed by us. Processing times may vary depending on your payment provider.

8. Product Care and Wear Responsibility

Jewelry is delicate and should be handled, stored, and worn with care. Please review our Care & Cleaning Guide page for detailed care guidance.

Unless otherwise stated, our jewelry should be kept away from water, sweat, perfume, cosmetics, skincare products, cleaning agents, chemicals, strong impact, excessive pulling, pressure, heat, humidity, and prolonged direct sunlight.

Damage, discoloration, breakage, loosening, deformation, tarnishing, coating wear, string wear, or gemstone surface changes caused by improper use, improper storage, accidental damage, exposure to unsuitable conditions, or normal wear and tear may not be considered a defect.

Product care information is provided for general guidance only. Different materials, gemstones, pearls, metals, cords, and finishes may require different care methods.

9. Account Information and Security

You may be asked to create an account or provide information to complete purchases, save preferences, access order history, receive updates, or use certain website features.

You are responsible for maintaining the confidentiality of your account login details and for all activity under your account.

You agree not to transfer, sell, assign, share, or otherwise provide your account access to unauthorized persons.

If you believe your account has been accessed without authorization, your login details have been compromised, or your account information is no longer secure, please contact our team via the email address listed at the bottom of this page.

We may suspend, restrict, or close accounts that appear to be used fraudulently, unlawfully, abusively, or in violation of these Terms.

10. Privacy and Data Processing

Your use of our website and services is also governed by our Privacy Policy.

Our store is powered by Shopify, and certain personal information may be processed by Shopify and other service providers to operate, secure, personalize, analyze, and improve the shopping experience, process payments, fulfill orders, prevent fraud, and provide customer support.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

11. Intellectual Property

All content on our website, including text, images, product descriptions, photography, graphics, logos, designs, layouts, videos, audio, collection names, product names, brand language, slogans, icons, and other materials, is owned by or licensed to Montlune Crystal, Shopify, or relevant third parties.

You may use our website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, modify, translate, distribute, display, publish, sell, license, scrape, extract, reverse engineer, create derivative works from, or exploit any part of our website, content, products, or services without our prior written permission.

Montlune Crystal names, logos, product names, collection names, designs, slogans, visual style, and brand expressions may not be used without permission.

12. Customer Feedback, Reviews, and Submissions

If you submit reviews, comments, photos, videos, suggestions, ideas, feedback, social media tags, or other content to us, you confirm that you have the right to share that content and that it does not violate the rights of any third party.

To the extent permitted by law, you grant Montlune Crystal a non-exclusive, worldwide, royalty-free, sublicensable, and transferable right to use, reproduce, display, edit, adapt, publish, translate, distribute, and share such content for customer service, marketing, advertising, product improvement, community, and business purposes.

You agree that your submissions will not be unlawful, abusive, misleading, defamatory, obscene, infringing, spam-like, malicious, harmful, or otherwise inappropriate.

We may remove, edit, refuse to display, or decline to use content that we believe violates these Terms, infringes third-party rights, or may harm our brand, customers, partners, or services.

13. Third-Party Tools, Apps, and Links

Our website may include third-party tools, apps, payment services, analytics tools, marketing services, review tools, social media links, embedded content, or links to external websites.

These third-party services are provided by independent parties and may be governed by their own terms, policies, and privacy practices.

We provide access to third-party tools, apps, or links on an "as is" and "as available" basis, without warranties, endorsements, or responsibility for their operation.

We are not responsible for the content, accuracy, security, availability, policies, practices, products, services, or performance of third-party websites, apps, platforms, or providers.

You access third-party websites, apps, platforms, and tools at your own discretion and risk.

14. Relationship with Shopify

Our online store is powered by Shopify, which helps us provide ecommerce infrastructure, checkout functionality, payment-related features, order management tools, security features, and other store services.

However, any purchase you make from our store is made directly with Montlune Crystal.

Shopify is not responsible for products sold by Montlune Crystal, product descriptions, pricing, order fulfillment, customer service, returns, refunds, product claims, or disputes between you and Montlune Crystal, except where required by applicable law or Shopify's own applicable terms.

By using our website, you acknowledge that certain features, checkout processes, data processing, security measures, analytics, and ecommerce infrastructure may be provided by Shopify and its service providers.

15. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on our website or related services is inaccurate, at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on our website except as required by law.

16. Promotions, Discounts, and Gift Cards

We may offer promotions, discount codes, free shipping offers, seasonal sales, or gift cards from time to time.

Promotions may be subject to specific terms, including expiry dates, minimum order values, product restrictions, usage limits, and non-transferability.

We reserve the right to modify, suspend, or cancel promotions at any time, and to refuse or cancel orders where promotional terms appear to have been abused or misused.

Gift card terms, including expiration, usage limits, and redemption conditions, will be provided at the time of purchase or issuance.

17. Prohibited Uses

In addition to other prohibitions set out in these Terms, you may not use our website, content, products, or services:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any international, federal, state, or local laws, regulations, or rules
• To infringe on or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on any protected characteristic
• To submit false or misleading information
• To upload or transmit viruses, malware, or any malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• To interfere with or circumvent the security features of our website, other websites, or the internet
• Attempting unauthorized access to accounts, systems, data, or restricted areas
• Using automated systems, bots, scripts, crawlers, or similar technologies in a way that disrupts or burdens our services

You may not use robots, spiders, scrapers, data extraction tools, automated agents, or similar technologies to access, copy, monitor, or interact with our website without our prior written permission, except where permitted by applicable law.

We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.

18. Disclaimer of Warranties

Our website, services, content, and products are provided on an "as is" and "as available" basis, except where expressly stated otherwise or required by applicable law.

We do not guarantee that the website or services will be uninterrupted, timely, secure, error-free, accurate, complete, compatible with every device or browser, or free from viruses or harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Any product care, styling, gemstone meaning, ritual, symbolic, lifestyle, or wellness-related information provided on our website is for general informational and personal expression purposes only and should not be treated as professional, medical, financial, legal, psychological, spiritual, or therapeutic advice.

Nothing in these Terms is intended to exclude, restrict, or modify rights that cannot be excluded, restricted, or modified under applicable consumer protection laws.

19. Limitation of Liability

To the fullest extent permitted by law, Montlune Crystal, our team, partners, service providers, affiliates, contractors, licensors, and Shopify-related service providers will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or similar damages arising from or related to your use of our website, services, content, or products.

This includes, without limitation, loss of profits, loss of revenue, loss of data, replacement costs, business interruption, loss of goodwill, personal expectations, emotional disappointment, or damages related to website errors, delays, service interruptions, product use, shipping delays, customs issues, payment issues, or third-party services.

To the fullest extent permitted by law, our total liability for any claim arising from or related to an order will not exceed the amount you paid for the product giving rise to that claim.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

20. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Montlune Crystal, Shopify, and our affiliates, partners, officers, employees, contractors, licensors, service providers, and agents from claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from or related to your breach of these Terms, misuse of our services, violation of law, infringement of third-party rights, fraud, or harmful conduct related to your use of our website.

We may assume control of the defense of any matter subject to indemnification, and you agree to cooperate with us in that defense.

21. Termination

We may suspend or terminate your access to our website, account, or services at any time if we believe you have violated these Terms or used our services in a harmful, unlawful, abusive, fraudulent, or unauthorized way.

You may stop using our website and services at any time.

Termination does not affect any rights or obligations that should reasonably survive, including intellectual property, payment obligations, order-related obligations, disclaimers, limitations of liability, indemnification, dispute-related provisions, and any provisions that by their nature should survive.

22. Governing Law and Disputes

These Terms and any related agreements are governed by the laws of Mainland China, unless otherwise required by applicable consumer protection laws.

If you are a consumer located in the United States or another jurisdiction, nothing in these Terms limits any mandatory consumer rights, remedies, or protections that cannot be excluded under the laws of your place of residence.

You agree that disputes may be handled in the courts or forums that have proper jurisdiction under applicable law.

23. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed where necessary.

The remaining provisions will continue to remain valid and enforceable.

24. Waiver and Assignment

Our failure to enforce any part of these Terms does not waive our right to enforce it later.

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, delegate, or subcontract these Terms and our rights or obligations where permitted by law, including in connection with a business transfer, restructuring, merger, acquisition, sale, financing, or operational change.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Care & Cleaning Guide, and any other policies posted on our website or provided at checkout, constitute the entire agreement between you and Montlune Crystal regarding your use of our website, services, and purchases.

If there is any conflict between these Terms and another policy, the more specific policy will generally apply to the relevant subject matter, unless otherwise stated.

The headings in these Terms are for convenience only and do not limit or affect the interpretation of the Terms.

26. Changes to These Terms

We may update, change, or replace these Terms from time to time to reflect changes in our business, products, services, legal obligations, website operations, Shopify-powered features, or customer experience.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

27. Contact Information

If you have any questions about these Terms of Service or need customer support, please contact us:

Business: Montlune Crystal

Email: Email us