At Montlune Crystal, every order is prepared with care, precision, and respect for the delicate nature of crystal and gemstone jewelry. We want your delivery experience to feel clear, reassuring, and beautifully considered from the moment your order is placed to the moment your piece arrives.

This Shipping & Delivery Policy explains how we process, ship, track, and deliver orders placed through the Montlune Crystal online store.

1. Order Processing Time

Payment confirmation triggers your‑order processing. Standard handling takes 1 to 2 days.(excluding weekends, holidays and store‑closed days).

Processing may be extended in peak seasons, promotions and new‑collection launches.

United‑States shipments arrive within 10 to 15 business days after dispatch. All US‑bound customs fees are covered. A shipping‑confirmation email with tracking details will be sent once your item ships.

2. Shipping Coverage

Shipping availability depends on the delivery address and the shipping options currently configured for each destination. The countries and regions available at checkout are the most current and authoritative list of destinations we can serve.

Please note that delivery might be unavailable or limited for certain destinations due to customs, legal, sanctions, security, carrier, or logistics restrictions. If a destination or shipping method is unavailable at checkout, we are currently unable to ship the order using that option.

Customers are responsible for ensuring that the delivery address provided is complete, accurate, and eligible for international shipping before placing an order.

3. Estimated Delivery Time

After your order has been shipped, standard international delivery usually takes 7 to 15 business days.

Delivery times are estimates and may vary depending on the destination country or region, customs clearance, local postal or carrier operations, seasonal shipping volume, weather conditions, holidays, and other circumstances beyond our control.

Please note that the estimated delivery time begins after the order has been shipped, not from the date the order is placed.

While we make every reasonable effort to ensure timely dispatch, Montlune Crystal cannot guarantee an exact delivery date for international shipments.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on your delivery address, package weight, package size, and selected shipping method.

From time to time, Montlune Crystal may offer free shipping promotions or special shipping offers. Any available shipping promotion will be displayed at checkout.

All shipping fees and promotional shipping terms are final as displayed on the checkout page at the time of purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking link.

You may use this information to follow the delivery status of your package.

For international orders, we recommend checking your tracking updates regularly to avoid delivery issues caused by missed customs notices, incomplete address details, failed delivery attempts, or unattended packages.

Tracking updates may occasionally be delayed while the package is in transit between countries or waiting for local customs processing.

6. Customs, Duties & Import Taxes

For most international orders, applicable customs duties, import taxes, and standard import-related charges are included in the order total shown at checkout or on the relevant product / order information page.

Because customs and tax rules may vary by destination country, region, state, and local authority, customers should review the product page, checkout page, and order information carefully before completing the purchase.

For orders shipped to the United States, please note that certain state-level or local sales taxes, use taxes, or other charges may not be included, depending on the delivery address and applicable local regulations.

If any additional taxes, duties, or fees are charged by local customs authorities, tax authorities, or carriers after shipment, the customer may be responsible for paying those charges.

Montlune Crystal is not responsible for delays, returns, additional costs, or failed delivery caused by customs procedures, unpaid taxes or fees, refusal to pay required charges, or failure to comply with local import regulations.

7. Delivery Address & Undeliverable Packages

Please make sure your shipping address, phone number, email address, postal code, and delivery details are accurate and complete before placing your order.

Delivery is considered complete once the package has been delivered to the shipping address provided, including but not limited to a front desk, reception area, mailbox, parcel locker, community parcel station, or designated drop-off location arranged by the local carrier.

If a package cannot be delivered due to an incorrect or incomplete address, unreachable contact information, refusal to accept the package, failure to collect the parcel, unpaid customs duties or taxes, or other customer-related reasons, the customer may be responsible for any return shipping fees, redelivery fees, disposal fees, customs fees, or related losses.

If the package is returned to us for customer-related reasons, we will review the situation and determine whether reshipment, partial refund, or another resolution is available. Original shipping fees and any costs already incurred may be non-refundable.

8. Lost, Damaged, or Incorrect Packages

Every order is carefully inspected and securely prepared before shipping.

If your package arrives damaged, incomplete, or incorrect, please contact us within 48 hours after delivery at our customer service email.

Please include your order number, clear photos, and video evidence of the outer package, shipping label, packaging materials, and item condition so we can review the issue and assist you properly.

Montlune Crystal will review each case carefully and provide appropriate support based on the situation.

Please note that we are not responsible for package loss, damage, delivery delays, or failed delivery caused by third-party logistics providers, local postal services, customs inspection, force majeure events, or customer-related reasons after the package has entered the delivery process.

9. Delivery Delays

While we do our best to process and dispatch every order in a timely manner, international shipping may occasionally experience delays.

Possible causes include customs inspection, local logistics congestion, peak holiday seasons, severe weather, carrier delays, incorrect or incomplete delivery information, security inspections, or force majeure events beyond our control.

If your tracking information shows an unusual delay, please contact us at our customer service email with your order number, and we will help review the available tracking information.

We appreciate your patience and understanding if such delays occur.

10. Policy Updates

Montlune Crystal reserves the right to update, revise, or clarify this Shipping & Delivery Policy at any time.

Any changes will take effect immediately once posted on our website. By continuing to use our website or place orders after updates are posted, you agree to the revised policy.