Frequently Asked Questions

This FAQ provides general product and service information. It does not limit any mandatory consumer rights that apply under the laws of the destination country. Please review our full Shipping Policy, Return Policy, Terms of Service, and product-specific material information before purchasing.

01 - About Montlune Crystal

What kind of jewelry does Montlune Crystal offer?

Montlune Crystal creates refined crystal, gemstone, pearl, and jewelry pieces designed for everyday elegance. Our collections include bracelets, necklaces, earrings, rings, and curated gemstone jewelry, with a focus on quiet luxury, timeless styling, and the natural beauty of stones.

Are your crystals and gemstones natural?

Many of our pieces feature natural crystals, gemstones, or pearls. The exact material composition is stated on each product page. Where a stone or pearl is laboratory-created, imitation, composite, treated, or cultured, this will be identified where applicable.

Natural materials may have unique textures, color variations, inclusions, cloudiness, or internal patterns. These characteristics are not necessarily defects; they are part of the individual character of the material.

Will the item I receive look exactly like the product photo?

We do our best to photograph every piece as accurately as possible. Natural stones and pearls may vary in color, size, shape, texture, and internal pattern. Lighting and screen settings may also affect how colors appear. Your piece may not be identical to the product photo, but it will be selected and crafted to reflect the same listed design, material specifications, and overall aesthetic.

02 - Materials & Quality

What materials are used in your jewelry?

Depending on the design, our pieces may include natural or otherwise identified crystals and gemstones, cultured or otherwise identified pearls, stainless steel, sterling silver, plated components, or other listed jewelry materials. The exact materials, finishes, and relevant treatments are stated on each product page.

Are your jewelry pieces hypoallergenic?

Some styles may be suitable for sensitive skin, depending on their exact material composition. Please review the material information on the relevant product page before purchasing. No jewelry can be guaranteed to be suitable for every wearer. If you have a known allergy or irritation occurs, stop wearing the piece and seek appropriate professional advice.

Will plated jewelry fade over time?

Plated finishes may change, fade, or oxidize over time depending on wear, friction, moisture, perspiration, cosmetics, and other substances. This is a normal characteristic of many plated finishes and may be accelerated by frequent exposure to water, perfume, skincare products, or chemicals.

03 - Size & Fit

How do I choose the right bracelet size?

Please refer to the size information on each product page. Measure your wrist with a soft measuring tape and choose the size that best matches your preferred fit. If you are between sizes, choose a closer or more relaxed fit according to the available options.

Are bracelet sizes adjustable?

Some bracelet styles are adjustable, while others are made in fixed sizes. If a piece is adjustable, its available size range will be listed on the product page.

How do I choose the right ring size?

We recommend measuring an existing ring that fits you well or using our ring size guide before ordering. Please check the size details on each product page, as fit may vary slightly by design and band width.

04 - Jewelry Care

Natural stones, pearls, and plated finishes are delicate by nature. Gentle care helps preserve their beauty and reduces unnecessary wear.

How should I care for my jewelry?

To help preserve your jewelry, we recommend:

• Avoid direct contact with water, perfume, lotions, oils, and chemicals.
• Remove jewelry before showering, swimming, exercising, or sleeping.
• Wipe gently with a soft, dry cloth after wearing.
• Store each piece separately in a pouch or jewelry box.
• Keep natural stones and pearls away from prolonged sunlight, excessive humidity, and strong impact.

Can I wear crystal or gemstone jewelry every day?

Many pieces may be suitable for regular wear when cared for appropriately. Suitability depends on the design and materials. Remove your jewelry during activities that may expose it to impact, moisture, chemicals, or excessive friction.

How should I store pearl jewelry?

Pearls are delicate organic materials. Store them separately from harder gemstones or metals to help avoid scratches. Keep them away from strong sunlight, perfume, and excessive moisture.

05 - Orders & Payment

How can I place an order?

You can place an order directly through our website. Select your item and any available options, add it to your cart, and proceed to checkout.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. We will try to help before the order is packed or shipped, but changes may not be possible once processing or shipment has begun. This does not limit any cancellation, withdrawal, refund, or other statutory rights that apply under the law of your destination.

What payment methods do you accept?

Available payment methods will be shown at checkout. Depending on your location, these may include credit cards, debit cards, and other secure payment options. Prices and transactions use the currency shown for your current checkout, identified as the checkout currency.

Will I receive an order confirmation?

Yes. After placing an order, you will receive an order confirmation email with your order details. Please check that your email address is correct at checkout.

06 - Shipping & Delivery

Where do you ship?

Shipping availability depends on the delivery address and the shipping options currently configured for your destination. The countries and regions available at checkout are the most current and authoritative list. Delivery methods, estimated delivery times, and applicable restrictions will be shown at checkout or in our Shipping Policy.

How long does shipping take?

Delivery times vary depending on the destination, selected shipping method, customs processing, and local delivery conditions. Any estimated timeframe is an estimate, not a guarantee, unless expressly stated otherwise. If an order is delayed beyond the applicable legal or agreed timeframe, we will provide the options required by applicable law.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information if tracking is available for your selected shipping method.

Why has my tracking information not updated?

Tracking updates may take time to appear after dispatch. Tracking may also pause during transit, customs processing, weekends, or local delivery. Please allow a few business days for the information to refresh. Contact us if the delay appears unusual.

Will I need to pay customs duties or import taxes?

Depending on the destination and shipping arrangement, applicable VAT, customs duties, import taxes, brokerage charges, or other fees may be collected at checkout or by the carrier or customs authority upon delivery. Any charges that can reasonably be calculated will be shown or explained before checkout. Please see our Shipping Policy for destination-specific information.

07 - Returns & Exchanges

Return windows, conditions, and instructions may vary by destination and are explained in our full Return & Refund Policy. Nothing in this FAQ limits your statutory rights for damaged, defective, misdescribed, or incorrectly supplied goods.

Do you accept returns?

We accept returns in accordance with our Return Policy and applicable law. For change-of-mind returns, items should be returned in a condition that allows reasonable resale. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item. This does not limit statutory rights relating to defective, damaged, misdescribed, or incorrectly supplied goods.

Can earrings be returned?

For hygiene and safety reasons, earrings and piercing jewelry may not be eligible for change-of-mind returns once the original hygiene seal, protective packaging, or protective tag has been removed or broken, where permitted by applicable law. This does not affect your statutory rights if the item arrives damaged, defective, misdescribed, or incorrectly supplied.

What should I do if my item arrives damaged?

Please contact us as soon as reasonably possible with your order number, the product name, and clear photos of the item and packaging. We will review the issue and provide the remedy required by our policy and applicable law.

Can I exchange an item for a different size or style?

Exchange availability depends on stock, product type, and applicable law. Please contact us promptly after receiving your order. An exchange policy does not replace any statutory return or remedy rights.

08 - Gifts & Packaging

Is your jewelry suitable for gifting?

Yes. Montlune Crystal jewelry is designed to feel personal, refined, and meaningful, making it suitable for birthdays, anniversaries, holidays, bridesmaids, or everyday gifting.

Do you offer gift packaging?

Some orders may include branded packaging, jewelry pouches, or gift-ready presentation depending on the item and current packaging options. If gift packaging is available, it will be shown on the product page or at checkout.

Can I include a gift message?

If gift messages are available, you will be able to add one during checkout. Please check the checkout page for available options.

09 - Crystal Meaning & Styling

Do your crystals have symbolic meanings?

Some crystals and gemstones are traditionally associated with qualities such as calmness, clarity, love, confidence, or protection. At Montlune Crystal, we present these meanings as cultural and aesthetic references only, not as medical, therapeutic, supernatural, or guaranteed effects.

Our jewelry is designed first as a beautiful personal object - something to wear, collect, and connect with in your own way.

How should I style crystal jewelry?

Crystal and gemstone jewelry can be styled with everyday outfits and special-occasion looks. For a minimal look, wear one statement piece on its own. For a layered style, pair delicate necklaces, stack bracelets, or mix pearls with gemstones for contrast.

Can I wear different crystals together?

Yes. You can mix different crystals, gemstones, and pearls based on color, texture, mood, or personal style. There are no strict styling rules - choose combinations that feel harmonious and beautiful to you.

10 - Contact

How can I contact you?

If you have questions about your order, product details, sizing, care, shipping, or returns, please contact us through our customer service email or contact form. We will respond as soon as reasonably possible.

For the fastest support, please include your order number, product name, and clear photos if your question concerns a damaged or defective item.

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