Privacy policy
Privacy Policy
Montlune Crystal ("we", "us", or "our") operates the website our online store (the "Site") and related services. This Privacy Policy describes how we collect, use, store, protect, and share personal information when you visit our Site or make a purchase, and explains your rights regarding your personal data.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.
1. Scope
This Privacy Policy applies only to personal information processed on our Site and through our store. It does not apply to information collected offline or through any third-party websites, services, or applications that may be linked to or integrated with our Site.
This policy should be read together with our Terms of Service, which govern your use of our Site.
2. Personal Information We Collect
When you visit our Site, browse products, place an order, create an account, or contact us, we may collect and process personal information. This information may include:
- Information you provide directly: Name, email address, shipping address, billing address, phone number, payment information, account credentials, order details, and any messages you send to us.
- Information automatically collected: IP address, browser type and version, device information, referring/exit pages, timestamps, browsing behavior, and how you interact with our Site.
- Cookies and similar technologies: We use cookies and similar tracking technologies to improve your experience, analyze usage, and enable essential website functions. You can manage your cookie preferences through your browser settings.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including payment processing, shipping, delivery, and order confirmation.
- To provide customer service, respond to your inquiries, and resolve any issues with your order or account.
- To maintain and improve our website, products, and customer experience.
- To communicate with you about your order, our products, promotions, and updates where you have opted in.
- To detect, prevent, and address fraud, security issues, and unauthorized access.
- To comply with legal and regulatory obligations, including record keeping and tax reporting.
- To understand how visitors use our Site and improve our product selection and marketing efforts.
4. Legal Basis for Processing (for EEA/UK users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information only where we have a legal basis to do so under applicable data protection law. This may include:
- Performance of a contract: Processing that is necessary to fulfill our contract with you, such as processing your order.
- Consent: Where you have given explicit consent for specific processing activities, such as marketing communications.
- Legitimate interests: Where our legitimate business interests do not override your privacy rights and interests.
- Compliance with a legal obligation: Where we are required by law to process your information.
You have the right to withdraw consent at any time, where processing is based on consent.
5. Sharing Your Personal Information
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may share your information with trusted third parties only when necessary to operate our business and provide our services. These third parties include:
- Shopify: Our website is hosted on the Shopify platform. Shopify processes your data in accordance with its Privacy Policy and provides the platform infrastructure.
- Shopify Network Intelligence and Enhanced Services: If enabled in our Shopify customer privacy settings, Shopify may securely use information collected through our store together with information from other Shopify merchants and Shopify to generate insights and provide enhanced services. These services may support advertising audiences, ad targeting, personalization, analytics, search and marketing optimization, Shopify Audiences, Shopify Collabs, and related Shopify features. Shopify may process and share relevant information with its service providers and other third parties, including parties located outside your country, in accordance with Shopify's Privacy Policy.
- Payment processors, including PayPal: Payment information is processed by our payment providers, including PayPal, to authorize and complete transactions, prevent fraud, and comply with payment and legal requirements. Depending on the payment method you choose, we may share relevant information with PayPal, such as your name, email address, billing and shipping address, order details, transaction amount, currency, and payment-related identifiers. PayPal processes this information in accordance with its own privacy policy and terms. We do not store full payment card details on our servers.
- Shipping and logistics providers: We share your name, shipping address, and contact information with carriers to deliver your order.
- Analytics and advertising partners: We may use third-party analytics and advertising tools to understand website usage and measure marketing performance.
These third parties process your personal information in accordance with their own privacy policies. We recommend reviewing their policies for more information.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes for which we collected it, including for the purpose of fulfilling our contractual and legal obligations.
Generally, we retain order and transaction data for the period required by tax, accounting, and consumer protection laws. For account information, we retain the information for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data where required by applicable law.
7. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- The right to access, correct, or update your personal information.
- The right to request deletion of your personal information, where permitted by law.
- The right to restrict or object to certain processing activities.
- The right to data portability for information you have provided to us.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with a data protection authority if you believe we have processed your information in violation of applicable law.
To exercise any of these rights, please contact us using the contact information at the end of this policy. We will respond to your request within the timeframe required by applicable law.
8. Shopify Network Intelligence and Your Choices
Where Shopify Network Intelligence is enabled for our store, Shopify may use information from your interactions with our store, other Shopify merchants, and Shopify to provide enhanced services, including advertising, personalization, analytics, and marketing-related features.
If you decline non-essential cookies or other tracking technologies through our cookie consent banner or privacy settings, Shopify will mark the relevant device data so that it is not used by Shopify Network Intelligence for non-essential purposes, including advertising purposes, where the applicable Shopify privacy tools are properly enabled.
Depending on your location, you may also have the right to opt out of the sale or sharing of your personal information for targeted advertising, request deletion of your information, or withdraw consent. You can exercise these choices through the privacy tools available on our Site or by contacting us.
For more information about Shopify's processing of personal information, please review the Shopify Privacy Policy.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website, products, and services are not intended for children or minors under the legal age of majority in their jurisdiction.
We do not knowingly collect personal information from children or minors. If you believe a child or minor has provided personal information to us, please use the contact details provided in the Contact Us section below, and we will take appropriate steps to delete the information where required.
11. International Transfers
Because we operate through Shopify and other third-party service providers, your personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence, including countries that may have different data protection laws from those in your region.
Where required, we rely on appropriate safeguards, contractual protections, or recognized transfer mechanisms under applicable privacy laws, such as Standard Contractual Clauses or other lawful transfer mechanisms.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, third-party services, or business operations.
When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page. The updated version will take effect when posted on our website, unless otherwise stated.